Key Responsibilities

Corporate Sales & Field Outreach

• Spend 2 working days per week visiting offices, companies, schools, organizations, and potential partners to introduce Dorndadda.
• Pitch Dorndadda’s corporate gifting, employee gifting, branded gifts, festive gift packages, appreciation gifts, event gifting, and custom order services.
• Identify potential corporate clients and build a prospect list from LinkedIn and other online platforms.
• Share our product catalogues and samples where relevant.
• Follow up on leads by phone, WhatsApp, and email after visits.
• Book meetings or introduce warm leads to the team lead when needed.
• Keep simple records of visits made, contacts reached, responses received, and opportunities generated.
• Support relationship-building with HR teams, admin teams, procurement contacts, schools, NGOs, and businesses.

Retail Sales & Customer Service

• Welcome and assist walk-in customers in a warm, confident, and professional way
• Recommend suitable gifts based on occasion, budget, and customer needs
• Upsell relevant add-ons such as gift packaging, cards, bundles, personalization, and delivery
• Follow up on inquiries from WhatsApp, phone, Instagram, and other customer channels
• Convert store visits and inquiries into sales
• Handle and record sales transactions accurately, including cash, mobile money, and any POS processes.
• Maintain a clean, attractive, and well-arranged shop display at all times
• Flag any operational issues quickly and suggest practical solutions

Custom Orders Coordination

• Receive and record custom orders accurately, including customer instructions, names, dates, sizes, colors, artwork, and deadlines
• Follow up on outstanding customer orders until delivery or collection.
• Check completed work for quality before handing over to the customer.
• Help ensure smooth communication between the shop, vendors, and customers.

Weekly Work Structure

• 3 days focused mainly on shop sales and operations
• 2 days focused on field visits and corporate outreach

The exact schedule may vary depending on customer demand, special campaigns, events, and order volumes.

Requirements

• Experience in retail sales, shop operations, customer service, business development, or a similar role
• Strong communication and interpersonal skills
• Confident speaking to both individual customers and company representatives
• Ability to sell and close orders, not just attend to people
• Good organization and attention to detail
• Ability to multitask and follow through on tasks without constant supervision
• Comfortable using WhatsApp, smartphones, and basic digital tools
• Professional appearance and conduct
• Honest, dependable, and proactive
• Willingness to move around Kampala for company visits and outreach

Added Advantage

• Experience in gifting, fashion retail, boutique, beauty, lifestyle, events, or printing/customization businesses
• Experience doing field sales, corporate outreach, or business development
• Basic Canva or content creation skills
• Experience handling custom orders or coordinating suppliers/vendors
• Existing familiarity with offices or corporate environments in Kampala

Skills & Competencies

• Retail selling
• Customer relationship management
• Corporate pitching and follow-up
• Order management
• Time management
• Written and spoken communication
• Problem-solving
• Neatness and presentation
• Initiative and ownership